Dear valued clients,

ADDITIONAL MEASURES TO KEEP EVERYONE SAFE AND WELL (revised wef 17 Mar 2020)

We at Sky (Sky Pilates, Sky Physiotherapy and Sky Movement Education) have been closely monitoring the developments regarding the COVID-19 in Singapore and abroad. The Word Health Organisation (WHO) in its media briefing on 11 March 2020 announced that they have “made the assessment that COVID-19 can be characterised as a pandemic”. Singapore’s Prime Minister Lee Hsien Loong in his televised speech of 12 March 2020 said that Singapore will remain on DORSCON Orange alert. [https://www.pmo.gov.sg/Newsroom/PM-Lee-remarks-COVID-19-Outbreak-12-Mar-2020]. Singapore has seen increased spikes of imported cases, as Singapore cannot shut its borders to the world completely. Additional measures have been announced between 13 to 15 March 2020 which include expanded border restrictions (please refer to the Singapore Ministry of Health’s (MOH) website https://www.moh.gov.sg/covid-19 for updated information). Sky is aware of the seriousness of the situation, and has added measures to comply with the government’s advisories, some of which are even more stringent measures, to safeguard your health and well-being, as well as that of everyone at Sky.

 

The following additional measures will be implemented by Sky with effect from Friday 20th March 2020 (and shall be in addition to the measures already implemented by Sky on 27 Jan, 30 Jan, 10 Feb, 6 Mar, 16 Mar and 17 Mar 2020):

  1. Clients must be well to attend any session/s. Everyone is asked to practice social responsibility by seeking medical attention and refraining from coming to Sky if they are unwell. Sky has the right to refuse access to any client who is unwell. Definition of  “unwell” includes, but is not limited to: fever, cough, body ache, headache, sore throat, runny nose, congestion, shortness of breath, diarrhoea, influenza or pneumonia.

 

  1. All persons coming to Sky will have their temperatures taken and must complete a Health & Travel Declaration Form. 
  • Anyone with temperature of 37.5 degrees centigrade and above will NOT be allowed to attend classes or sessions. Please avoid taking medication to suppress any symptoms if you are unwell. 
  • Anyone who declines to have their temperature taken or to complete the Health & Travel Form will not be allowed access to Sky or its services.
  • Anyone with recent travel history within the last 14 days to any country, will be asked to refrain from coming to Sky. 
  • Clients should also refrain from coming to Sky if they:
    • were on a flight or cruise ship or other transport where there was a suspected or confirmed case of COVID-19
    • had a COVID-19 swab test at any checkpoint and they have not been notified that they are cleared
    • are a suspect or confirmed COVID-19 case
    • are on a Stay Home Notice (SHN) or Leave of Absence (LOA)
    • are under a Home Quarantine Order
    • are being monitored by MOH as a close contact of a confirmed case. 
  • As an additional level of precaution, persons who are close contacts of any of the following persons must declare and refrain from coming to Sky [“Close contact” shall mean anyone who is not wearing personal protective equipment in close physical contact with a confirmed case (i.e. less than 2 m for 30 min or longer) eg stayed at the same place / household members / shared a meal / shared a ride.]:
    • a suspect or confirmed COVID-19 case
    • anyone who is unwell
    • anyone on a Stay Home Notice (SHN) or Leave of Absence (LOA)
    • anyone under a Home Quarantine Order  
    • anyone being monitored by MOH as being a close contact of a confirmed case
    • anyone who has travelled to any country in the last 14 days.
  • Clients who are close contacts of persons from the following clusters of local transmission shall refrain from coming to Sky for 14 days from last contact: 
    • Grace Assembly of God church
    • WizLearn Technologies Pte Ltd in Science Park 2
    • Safra Jurong Dinner at Joy Garden Restaurant
    • Religious gathering at Masjid Jamek Sri Petaling in Kuala Lumpur
    • Boulder+Gym at 12 Kallang Way
    • Church of Singapore (Bukit Timah) at 12 Hindhede Road
    • Masjid Al-Muttaqin at 5140 Ang Mo Kio Ave 6
  • In the event any client fails to disclose any relevant information which may endanger the health and safety of all staff and clients at Sky, Sky has the right to deny access and services to the client for an indefinite period.

 

  1. Canceling or rescheduling of sessions

Sky reserves the right to cancel or re-schedule any session, or to change or replace a teacher without any prior notice if in Sky’s opinion, that is the best course of action to ensure the health and safety of its staff and clients, as well as to comply with government and WHO advisories.

 

  1. Waiver of fees for late cancellations by clients who are unwell or who do not meet the requirements of the Health & Travel Declaration Form

4.1 A client will not be charged for any late cancellation of a booking if the client is unwell. A client’s package which is expiring shall be extended until such time the client is deemed well enough to resume classes. The client should be symptom-free for at least 48 hours without the use of symptom-suppressing medication. 

4.2 Clients who are deemed unwell or asked to refrain from proceeding with their lesson will not be charged for their booking.

4.3 Sky will also at the request of the client suspend and extend any expiring package without penalty, and this policy shall be reviewed again at the end of each month.

 

Measures undertaken by Sky to ensure your well-being during this period:

  • Temperature taking of all staff, clients and visitors to Sky. Staff members will have their temperatures taken at least twice a day.
  • Increased frequency of cleaning of premises and equipment (equipment will be wiped down hourly or immediately after use).
  • Hand sanitisers are provided for clients to use. Clients are advised to wash their hands both BEFORE and AFTER class, and to avoid touching their face or hair to avoid any potential transmission.
  • Staff will be wearing a mask at all times as they work in close contact with clients.
  • Staff who are unwell are asked to avoid coming to Sky and instead to seek medical attention promptly and comply with any medical certificate. 
  • Staff have been asked to avoid all non-essential travel even prior to the MOH Travel Advisory of 15 Mar 2020. 
  • Group classes will be limited to 5 persons per session to allow for a greater amount of space between clients.
  • There will be a limit imposed on the number of persons in each studio space to allow for a greater amount of space between clients. 

 

The situation is fluid and Sky will revise its protocols as necessary from time to time. We thank you for your cooperation and understanding, as well as for your support, during this period, and apologise for any inconvenience caused due to these extenuating circumstances. Let’s all play our part in being socially responsible and help keep Singapore and Sky a safe and healthy place for one and all. 

 

These updated measures shall be in effect from Friday, 20 March 2020.

 

The management team,

Sky Pilates Pte Ltd

Sky Physiotherapy Pte Ltd

Sky Movement Education Pte Ltd

 

Date of initial measures: 27 January 2020

1st update on 30 January 2020

2nd update on 10 February 2020

3rd update on 6 March 2020

4th update on 16 March 2020

5th update on 17 March 2020

6th update on 20 March 2020